Hi Michiel

From what I can read In the docs it looks like this is what I’ve been looking for. Thank you very much for this.

Pozdrawiam / Kind Regards

Bogdan Katynski

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Thursday, December 06, 2012 11:55 AM
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Automatic link of CI

Hi Bogdan,

Please check the SystemMonitoring module and its documentation; the documentation comes as a PDF after you installed the module via the Package Manager.



Michiel Beijen
Senior Consultant

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On Thu, Dec 6, 2012 at 11:00 AM, Katynski, Bogdan <bogdan.katynski@gigaset.com> wrote:

Hello everybody

I would like to automatically link a CI from CMDB to a ticket. I receive alerts from Nagios with a hostname in the subject. I would like to link a server with this hostname from the CMDB to this ticket. Is it possible? How can I achieve this? I cannot find such a use case in the documentation.

Pozdrawiam / Kind Regards
Bogdan Katynski


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