Hello All,

I am currently having an issue where my Response Templates are not being selected properly.  I have created a new Response and attached it to the proper Queue.  When I go to do a new response, the option exists and the URL that is displayed has a ResponseID=7 (Correct ResponseID according to the database) but the Text that gets entered is the text from ResponseID 1.

Any Help would be GREATLY Appreciated.

Thank you,

Brandon Minnix