hi !
i have upgrade ITSM from 1.3.2 to 2.0.2
Since the Upgrade I have a Problem with the CI Class ID.
I can see all CI Classes without problems , but by the Class "Computer"
there is something wrong.
SystemLog:
No such config item version!
Browser:
Software error:
Can't use an undefined value as a HASH reference at
../..//Kernel/Modules/AgentITSMConfigItem.pm line 172.
otrs_error.log
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Message: No
such config item version!, referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] , referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Traceback
(11270): , referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module:
Kernel::System::ITSMConfigItem::Version::VersionGet (v1.26) Line: 272,
referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module:
Kernel::System::ITSMConfigItem::ConfigItemResultList (v1.28) Line: 238,
referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module:
Kernel::Modules::AgentITSMConfigItem::Run (v1.7) Line: 141, referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module:
Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819,
referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module:
/usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48, referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] , referer: https://support-dev.XXXXXX.de/index.pl?
... ConfigItem
[Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] [Fri Apr 30
11:25:38 2010] index.pl: Can't use an undefined value as a HASH
reference at ../..//Kernel/Modules/AgentITSMConfigItem.pm line 172.,
referer:
I ve restart the Apache2, and check the Mysql Database, it all looks
great. I also tried to reinstall ITSM 2.0
When I open a ticket, i can see and link the CI of the CI Class Computer
Please Help
Grüße Nils
--
Nils Lewandowski
Leiter IT / Rechenzentrum
__________________________________________
Phadiso GmbH
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