Keep in mind that there are 3 mandatory fields (name, deployment state, incident state). The last two must match with one of the possible values defined for them at Admin -&gt; General Catalog. The other fields must match your definition at Admin -&gt; Config Item<br>
<br clear="all">Leonardo Certuche<br><a href="http://www.itconsultores.com.co">www.itconsultores.com.co</a><br><br><br><div class="gmail_quote">On 12 August 2010 14:07, Jim Jackson <span dir="ltr">&lt;<a href="mailto:jim_jackson@jabil.com">jim_jackson@jabil.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">I have had a look at the ITSM Demo system, to better understand the configuration details.    Is it possible to get an &quot;importable&quot; copy of the configuration items?    I am struggling to import CI&#39;s, and I think a sample output would help me to better understand how this works.<div>

<br></div><div>Jim<br clear="all"><br>-- <br>Jim Jackson<br>IT Process Manager-Configuration<br>
</div>
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