Hi, this works out of the box if the ticket has the ticket type "RfC" (can be changed or other ticket types can be added in the sysconfig option ITSM Change Management -> Core::ITSMChange -> "ITSMChange::AddChangeLinkTicketTypes" But the agent must be in the group "itsm-change". Then a menu link (ticket action) "Create Change" will be shown, which will lead you to the ChangeAdd-Screen. After Cretaing a change, it will be linked automatically with the ticket. Best regards, Udo On 01.07.2013 21:23, Asma Ali wrote:
Hi I am looking for a way to create a ticket when change is created and this ticket should be linked with this change automatically for example
Create an AutoLink between Change and Ticket .when a key User (Change Manager) creates a new change then this change should be linked to a automatically created ticket.
thanks
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm