On Feb 19, 2008 7:30 PM, Mike Blamires <
Mike.Blamires@kcom.com> wrote:
All,
I am currently evaluating OTRS for part of my organisation and
have hit a stumbling block with regards to services, I can only map
services to Customer Users on an account by account basis and I can't
associate the services with anything else. It would be suitable to
simply allow all Customer Users to raise a ticket on all services,
perhaps in the future tailoring it a little to give specific lists of
services for specific customer users.
I am not sure if I am missing some configuration or missing something in
the concept and this isn't what I should be doing, the so far good
documentation is all a bit vague in these areas.
I am configuring OTRS:ITSM 1.0.4 powered by OTRS 2.2.4.
Many Thanks,
Mike
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