Hi Alvaro,

Thanks for your answer. 

Best regards,
Muhammed İhsan ÖZOĞUR
Sistem Ekibi
Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri
TÜBİTAK BİLGEM
41470 Gebze, KOCAELİ
T +90 262 675 8532
www.bilgem.tubitak.gov.tr
www.kamusm.gov.tr/
ihsan.ozogur@tubitak.gov.tr
ihsan.ozogur@kamusm.gov.tr
................................................................


Sorumluluk Reddi

Kimden: "Alvaro Cordero" <alvaro@gridshield.net>
Kime: "itsm" <itsm@lists.otrs.org>
Gönderilenler: 5 Ocak Çarşamba 2022 17:37:30
Konu: [itsm]Re: OTRS Login Problem

Hello, that migth be related to permission issues, usually regarding AgentTicketZoom or some of the required files to load the main dashboard. 
You can try running a Set Permissions or trying to run a forced installation of OTRS, it could be the same version you are currently using. 

Usually after downloading the otrs rpm follow the Update/upgrade instructions from the admin manual. 

rpm -Uvh otrs.XXXX --force 

Hope it helps 

El mar, 21 dic 2021 a las 7:52, Muhammed İhsan ÖZOĞUR (BILGEM KSM) (<ihsan.ozogur@tubitak.gov.tr>) escribió:
Hi,

I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company.
We have upgraded some CentOS packages according to cybersecurity requirements.
After upgradation we realized that admin agents cannot login directly;
So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents.

Can you help us about that problem, we tried so many things but could not solve that.
Your answers are very valuable to us.
Best Regards,
Muhammed İhsan ÖZOĞUR
Sistem Ekibi
Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri
TÜBİTAK BİLGEM
41470 Gebze, KOCAELİ
T +90 262 675 8532
ihsan.ozogur@tubitak.gov.tr
ihsan.ozogur@kamusm.gov.tr
................................................................


Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur@tubitak.gov.tr>
Kime: "itsm" <itsm@lists.otrs.org>
Gönderilenler: 21 Aralık Salı 2021 16:38:21
Konu: Re: OTRS Login Problem

Hi,

I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company.
We have upgraded some CentOS packages according to cybersecurity requirements.
After upgradation we realized that admin agents cannot login directly;
So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents.

Can you help us about that problem, we tried so many things but could not solve that.
Your answers are very valuable to us.
Best Regards,
Muhammed İhsan ÖZOĞUR
Sistem Ekibi
Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri
TÜBİTAK BİLGEM
41470 Gebze, KOCAELİ
T +90 262 675 8532
ihsan.ozogur@tubitak.gov.tr
ihsan.ozogur@kamusm.gov.tr
................................................................


Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur@tubitak.gov.tr>
Kime: "itsm" <itsm@lists.otrs.org>
Gönderilenler: 21 Aralık Salı 2021 16:33:40
Konu: Re: OTRS Login Problem

Hi,

I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company.
We have upgraded some CentOS packages according to cybersecurity requirements.
After upgradation we realized that admin agents cannot login directly;
So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents.

Can you help us about that problem, we tried so many things but could not solve that.
Your answers are very valuable to us.
Best Regards,
Muhammed İhsan ÖZOĞUR
Sistem Ekibi
Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri
TÜBİTAK BİLGEM
41470 Gebze, KOCAELİ
T +90 262 675 8532
ihsan.ozogur@tubitak.gov.tr
ihsan.ozogur@kamusm.gov.tr
................................................................


Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur@tubitak.gov.tr>
Kime: "itsm" <itsm@lists.otrs.org>
Gönderilenler: 21 Aralık Salı 2021 16:29:19
Konu: OTRS Login Problem

Hi,

I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company.
We have upgraded some CentOS packages according to cybersecurity requirements.
After upgradation we realized that admin agents cannot login directly;
So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents.

Can you help us about that problem, we tried so many things but could not solve that.
Your answers are very valuable to us.
Best Regards,
Muhammed İhsan ÖZOĞUR
Sistem Ekibi
Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri
TÜBİTAK BİLGEM
41470 Gebze, KOCAELİ
T +90 262 675 8532
ihsan.ozogur@tubitak.gov.tr
ihsan.ozogur@kamusm.gov.tr
................................................................


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