Hi @ all It’s not possible to install the ITSM 1.0.x and 1.1.x packages on a OTRS 2.3 framework. But we plan to release ITSM packages (beta), based on the 2.3 framework within the next two months. Best regards, Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Egor Tsilenko Gesendet: Dienstag, 27. Mai 2008 11:12 An: itsm@otrs.org Betreff: [itsm] [when] 2.3b with ITSM? Hi community! Is it possible to install ITSM 1.1.1 (or maybe some beta) over OTRS 2.3b ? I want to test this beta because 2.3 is really cool stuff and I don't want to wait till it would be a release. When I'm trying to install ITSM modules over OTRS 2.3 beta I see: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: linux Time: Tue May 27 13:11:35 2008 Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.2.6;2.2.x CVS;) does not match your Framework (2.3.0 beta1)! Traceback (22045): Module: Kernel::System::Package::_CheckFramework (v1.78) Line: 1638 Module: Kernel::System::Package::PackageInstall (v1.78) Line: 346 Module: Kernel::Modules::AdminPackageManager::Run (v1.62) Line: 1196 Module: Kernel::System::Web::InterfaceAgent::Run (v1.33) Line: 824 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.87) Line: 204 Module: ModPerl::RegistryCooker::run (v1.87) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Any ideas? Thanks in advance. -- ??????? ????