Hi @ all You can find the upgrade instruction here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300 Best regards, Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Raphael Matter Gesendet: Donnerstag, 7. August 2008 11:22 An: OTRS::ITSM User questions and discussions Betreff: [itsm] Upgrade from ITSM 1.1 to 1.2 Hi, are there some instructions for upgrading from ITSM 1.1 to 1.2? In the package list i can see the package "ITSMUpgradeTo12", but without any comments. Can someone tell me how and when to use it? When i update my OTRS Version to 2.3 all the old ITSM Packages are listed as incorrect installed. when i try to reinstall them i run into internal server errors. what is the exact procedure to follow? thanks and best regards -- Raphael Matter