Team,
In OTRS 2.3, how escalation email address for each queue can be
configured? So that if any of the ticket in the particular queue is
about to breach escalation time line a notification should go to this
email address. Notification should not go for any normal ticket raising.
Regards
Vinayak
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Today's Topics:
1. Re: Sending email notification (boonyam lim)
----------------------------------------------------------------------
Message: 1
Date: Fri, 24 Jul 2009 08:44:41 -0700 (PDT)
From: boonyam lim
Subject: Re: [itsm] Sending email notification
To: "OTRS::ITSM User questions and discussions"
Message-ID: <204892.15744.qm@web43145.mail.sp1.yahoo.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi
?
Once the support ticket is created by the help desk, any email
notication will be sending out to support staff ? if yes, how to set up
the email notication at OTRS ?
--- On Fri, 7/24/09, Michiel Beijen wrote:
From: Michiel Beijen
Subject: Re: [itsm] Sending email notification
To: "OTRS::ITSM User questions and discussions"
Date: Friday, July 24, 2009, 9:10 PM
Sent out?
What do you mean?
Who creates the support ticket in your case? Please supply more
information..... currently I'm not very sure what it is you are trying
to accomplish.
Kindest regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Jul 23, 2009 at 17:53, boonyam lim wrote:
Hi All
?
After a support ticket is sent out, i would like an email notification
to be sent out to support staff, may i know which are the areas i need
to set up ?
--- On Tue, 7/21/09, Michiel Beijen wrote:
From: Michiel Beijen
Subject: Re: [itsm] running from localhost
To: "OTRS::ITSM User questions and discussions"
Date: Tuesday, July 21, 2009, 9:04 PM
Hi Boonyam Lim,
For this you'd need to configure your webserver to accept connections
from that specific email address. You might also need to adjust the
network configuration of your server. Please look into your webserver
and/or OS documentation for more information.
After you've done that, the only OTRS specific thing you'd need to do is
to alter the FQDN (full qualified domain name) to whatever it is that
you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and
make your changes.
HTH,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Jul 21, 2009 at 09:24, boonyam lim wrote:
Hi
?
i would like to run orts from a specific IP address, i.e. 192.168.10.35
instead of http://localhost/otrs/index.pl, how do i do that and what do
i need ?
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