
29 Feb
2008
29 Feb
'08
3:49 p.m.
Hi, Running OTRS since the 1.x days we now upgraded from 2.0.4 to 2.2.5 and ITSM 1.0.5. Installation was pretty easy, we defined Locations, Services and Response SLA's and connected them. We have existing Queues eg. FirstLevel, SecondLevel - but it happens that in CustomerOverview, while creating a new Ticket, the DropdownFields for SLA and Service are there, but empty? In AgentView while trying to create eg. an email Ticket, the very same thing - do i miss anything out ? Is'nt it possible to connect Services&SLA's to existing Queues ? Can someone point me into the right direction ? cheers, FranzF.