Hi Nils! It goes something like this: Fenix Production Operational Dell I don't know what Deployment state ID I have to add. Thanks and regards! Maria Alejandra Piedra From: nils.leideck@leidex.net Date: Mon, 26 Apr 2010 21:16:58 +0200 To: itsm@otrs.org Subject: Re: [itsm] OTRS-Import/Export Problem Hi, On 26.04.2010, at 19:12, Maria Alejandra Piedra wrote:I have a question about that subject. Which one is exactly the DeplStateID?I added Production on the DeplStateID and it still said Need DeplStateID! could you post a part of your import file? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project _________________________________________________________________ Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:W...