Thanks Matthew for the info, I can see how that works now!
I was hoping to add the Location in as a field in the ConfigItem, but if this is the way to do I will work around it!
Thanks again
Geoff
Date: Tue, 31 Jul 2007 09:51:15 +1000
From: "Matthew Joyce"
Subject: RE: [itsm] Link Location to ConfigItem
To: "OTRS::ITSM User questions and discussions"
Message-ID:
<2A67EA781EC7F949A2AB0A0D07A86C6A0286B4CB@mail01.ccia.local>
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You can define locations and define CIs.
Examine a CI and select link, then add a link to a Location object.
Though, I defined :
Computer - connected to - Network - related to - Location
I'm somewhat new to ITSM too, so I may have this wrong. please report
back.
Matthew Joyce
02 9382 0051 | IT Manager | Children's Cancer Institute Australia for
Medical Research
________________________________
From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On
Behalf Of Geoff Cole
Sent: Tuesday, 31 July 2007 1:17 AM
To: itsm@otrs.org
Subject: [itsm] Link Location to ConfigItem
Hi,
I am fairly new to otrs, so please bear with me if this has been
asked before!
I would like to link Items to a location (possibly through a
drop down menu). Is this possible and if so, how?
Thanks in advance
Geoff
