Aysel Pamuk wrote:
But I would like to define Locations, link ticket to config items etc. In OTRS 2.2, I had Icons for "Location" and "Config Items" so I could define locations and config items. How can do these in OTRS2.3.3 with ITSM 1.2?
Thanks in advance, Aysel
-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Udo Bretz Sent: 19 Ocak 2009 Pazartesi 17:03 To: ITSM User questions and discussions Subject: Re: [itsm] Config Item and Location functionalities with ITSM 1.2.2.
Hi Aysel,
you don't need LinkObject2 for ITSM 1.2.
Best regards, Udo
Aysel Pamuk wrote:
Hello,
Thanks for the quick response but I still cannot install LinkObject2 because there is no LinkObject2 with release 1.2 or suitable release
for
ITSM 1.2.
Let me explain current situation.
OTRS : 2.3.3
ITSM : 1.2
There is no LinkObject2 release for installing under OTRS 2.3.3 with ITSM 1.2.
The latest LinkObject2 release is 1.1.3 which requires ITSM 1.1 that requires OTRS 2.2.
If there is LinkObject2 for ITSM 1.2, I could install, otherwise I cannot do anything.
Any idea?
Aysel
-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf
Of
it-news (Josef Lahmer) Sent: 19 Ocak 2009 Pazartesi 15:00 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Config Item and Location functionalities with ITSM 1.2.2.
I cannot find 1.2 versions from OTRS websites. As far as I understand
from your mail, I should downgrade and upgrade ITSM. Am I right?
no downgrade?!
have a look at: http://otrs.org/download/
"Download OTRS" (the 2.3.3 version)
The addonpackage otrs::itsm has version 1.2
scrolling down to: "Download OTRS::ITSM 1.2"
there are 2 different version numbers for otrs and the
"otrs::itsm-packages"
as like the FAQ-package has version 1.5.4 (for otrs 2.3.3)
got me?
------------------------------------------------------------------------ --------
Ein schoner Buchrucken kann auch entzucken. Die gugler* Bindearten Kollektion ist da. 24 verschiedene und zum Teil au?ergewohnliche Bindearten verschaffen Uberblick und liefern wertvolle Ideen. Prasentiert in einer edlen, transparenten Acrylbox. Mehr Infos unter: http://www.gugler.at/shop/g-bindearten-kollektion.html
gugler* denkt weiter.
_______________________________________________
OTRS mailing list: itsm - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/itsm
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Support or consulting for your OTRS::ITSM system?
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
In ITSM 1.2 Locations are included in Config Items.