DANIEL D'AGOSTINO wrote :
Hi, please let me know if it's possible modify the position of the fields in the Ticket Phone form.
Can it be done changing the configuration of the system or the dtl file must be modified?
Hi Daniel, the positions should be changeable in the corresponding dtl file.
In the file \Kernel\Config\defaults.pm is mentioned that in the path \Kernel\Config\Files there is a file called Ticket.pm, but in this path there is no file with that name. I suppose in that file could be done the requiered modifications of the ticket fields.
I have only the SysConfig xml files in this path which I think is correct. But for layout changes I would always search for dtl files and not for perl files. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de