Hi, Philippe de LUSSY schrieb:
Hi
I encounter the same problem , following instaling ITSM ( which enables the ITSM fields, but de-activate the FreeText field) :
Was solved doing the following :
within Admin / (Misc) sysconfig
in Group "Ticket" , module : Core::TicketFreeText
activate the needed FreeTExtxxxx and midify the Key / content as needed
within group "Ticket" module : Frontend::Agent::ModuleRegistration
re-activate the module Frontend::Module###AgentTicketFreeText:
within group "Ticket" module: Frontend::Agent::Ticket::MenuModule
re-activate : Ticket::Frontend::MenuModule###310-FreeText:
ANd normally , in the Zoom view you can now re-access the FreeTExt field menu I can confirm this.
Regards
Philippe
At 05:25 17/09/2007, Mail wrote:
Hi Alex, Could you please let me knwon on how to enable to free field options back again. Thx for your help. regards Prabhakar Try the revolutionary next-gen Yahoo! Mail. Go to http://mrd.mail.yahoo.com/dc/landing