RE: [itsm] Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!

11 Dec 2007

      I am still getting the same error after running this.  It is rather odd. We are currently making manual changes to the config file instead of using the web gui because of this.

Here is the results of SetPermissions.sh.

root@www /]# /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs apache
SetPermissions.sh <$Revision: 1.31 $> - set OTRS file permissions
Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/
Setting file permissions...
chown -R apache:nogroup /opt/otrs
chown: `apache:nogroup': invalid group
chown: `apache:nogroup': invalid group
chmod -R og+rw /opt/otrs
chown otrs:nogroup /opt/otrs
chown: `otrs:nogroup': invalid group
chown otrs:nogroup /opt/otrs/.fetchmailrc
chown: `otrs:nogroup': invalid group
chmod 0600 /opt/otrs/.fetchmailrc
chown otrs:nogroup /opt/otrs/.procmailrc
chown: `otrs:nogroup': invalid group
chmod 0644 /opt/otrs/.procmailrc
chown otrs:nogroup /opt/otrs/.mailfilter
chown: `otrs:nogroup': invalid group
chmod 0600 /opt/otrs/.mailfilter
chown -R otrs:nogroup /opt/otrs/var/
chown: `otrs:nogroup': invalid group
chown -R apache:nogroup /opt/otrs/var/sessions/
chown: `apache:nogroup': invalid group
touch && chown otrs:nogroup /opt/otrs/var/log/TicketCounter.log
chown: `otrs:nogroup': invalid group
chmod -R 775 /opt/otrs/bin/
(chown && chmod 700) otrs:0 /opt/otrs/bin/DeleteSessionIDs.pl
(chown && chmod 700) otrs:0 /opt/otrs/bin/UnlockTickets.pl
(chown && chmod 700) otrs:0 /opt/otrs/bin/otrs.getConfig

-----Original Message-----
From: ebelcher@esriaustralia.com.au [mailto:ebelcher@esriaustralia.com.au]
Sent: Monday, December 10, 2007 2:48 PM
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!

This is indeed a permission's error. Run /opt/otrs/bin/SetPermissions.sh.
The account under which the web server runs needs access as well. The
aforementioned script will sort for you. Run without parameters for the
Usage.

As an example I had to run

 /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs wwwrun

_________________________________
Eric Belcher
ESRI Australia
Team Lead
Information Technology Services

Email: ebelcher@esriaustralia.com.au
Ph: +61 (0)7 32184106 (Direct)
Mob: +61 (0) 408989925

             Rico Corpuz
                                                                      To
             Sent by:                  "itsm@otrs.org" 
             itsm-bounces@otrs                                          cc
             .org
                                                                   Subject
                                       [itsm] Error: Can't write
             11/12/2007 06:24          /opt/otrs/Kernel/Config/Files/ZZZAA
             AM                        uto.pm: Permission denied!

             Please respond to
             "OTRS::ITSM User
               questions and
               discussions"

I  am receiving an error when attempting to access SysConfig under admin.

Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission
denied!
I have changed the permissions on the /pm file to be rwxrwxrwx to verify it
wasn't  a permissions issue with the file itself.  I am a bit lost here.

ERROR: OTRS-CGI-09 Perl: 5.8.8 OS: linux Time: Mon Dec 10 20:19:46 2007

Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission
denied!

Traceback (8343):
   Module: Kernel::System::Config::WriteDefault (v1.64) Line: 247
   Module: Kernel::Modules::AdminSysConfig::Run (v1.61) Line: 54
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
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