I am still getting the same error after running this. It is rather odd. We are currently making manual changes to the config file instead of using the web gui because of this. Here is the results of SetPermissions.sh. root@www /]# /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs apache SetPermissions.sh <$Revision: 1.31 $> - set OTRS file permissions Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ Setting file permissions... chown -R apache:nogroup /opt/otrs chown: `apache:nogroup': invalid group chown: `apache:nogroup': invalid group chmod -R og+rw /opt/otrs chown otrs:nogroup /opt/otrs chown: `otrs:nogroup': invalid group chown otrs:nogroup /opt/otrs/.fetchmailrc chown: `otrs:nogroup': invalid group chmod 0600 /opt/otrs/.fetchmailrc chown otrs:nogroup /opt/otrs/.procmailrc chown: `otrs:nogroup': invalid group chmod 0644 /opt/otrs/.procmailrc chown otrs:nogroup /opt/otrs/.mailfilter chown: `otrs:nogroup': invalid group chmod 0600 /opt/otrs/.mailfilter chown -R otrs:nogroup /opt/otrs/var/ chown: `otrs:nogroup': invalid group chown -R apache:nogroup /opt/otrs/var/sessions/ chown: `apache:nogroup': invalid group touch && chown otrs:nogroup /opt/otrs/var/log/TicketCounter.log chown: `otrs:nogroup': invalid group chmod -R 775 /opt/otrs/bin/ (chown && chmod 700) otrs:0 /opt/otrs/bin/DeleteSessionIDs.pl (chown && chmod 700) otrs:0 /opt/otrs/bin/UnlockTickets.pl (chown && chmod 700) otrs:0 /opt/otrs/bin/otrs.getConfig -----Original Message----- From: ebelcher@esriaustralia.com.au [mailto:ebelcher@esriaustralia.com.au] Sent: Monday, December 10, 2007 2:48 PM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! This is indeed a permission's error. Run /opt/otrs/bin/SetPermissions.sh. The account under which the web server runs needs access as well. The aforementioned script will sort for you. Run without parameters for the Usage. As an example I had to run /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs wwwrun _________________________________ Eric Belcher ESRI Australia Team Lead Information Technology Services Email: ebelcher@esriaustralia.com.au Ph: +61 (0)7 32184106 (Direct) Mob: +61 (0) 408989925 Rico Corpuz <rico@playspan.co m> To Sent by: "itsm@otrs.org" <itsm@otrs.org> itsm-bounces@otrs cc .org Subject [itsm] Error: Can't write 11/12/2007 06:24 /opt/otrs/Kernel/Config/Files/ZZZAA AM uto.pm: Permission denied! Please respond to "OTRS::ITSM User questions and discussions" <itsm@otrs.org> I am receiving an error when attempting to access SysConfig under admin. Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! I have changed the permissions on the /pm file to be rwxrwxrwx to verify it wasn't a permissions issue with the file itself. I am a bit lost here. ERROR: OTRS-CGI-09 Perl: 5.8.8 OS: linux Time: Mon Dec 10 20:19:46 2007 Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! Traceback (8343): Module: Kernel::System::Config::WriteDefault (v1.64) Line: 247 Module: Kernel::Modules::AdminSysConfig::Run (v1.61) Line: 54 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ _________________________________________________________ Level 3, 111 Elizabeth Street, Brisbane QLD 4000 PO Box 15459, Brisbane City East QLD 4002 P +61 (0)7 3218 4100 F +61 (0)7 3211 1310 E connect@esriaustralia.com.au W http://www.esriaustralia.com.au Freecall 1800 447 111 _________________________________________________________ Have you visited ESRI Australia's NEW website? See how ESRI Australia can help you leverage your location intelligence www.esriaustralia.com.au _________________________________________________________ Putting knowledge into place This message is intended for the addressee named and may contain confidential information. If you are not the intended recipient please notify the sender by return email, do not use or disclose the contents and delete the message and any attachments from your system. **Please consider the environment before printing this email**