Hello, Carlos!<br><br>God damn it, it worked! :)<br><br>I&#39;ve got two instances of MySQL running... I had changed max_allowed_packet on the other instance and as it didn&#39;t work, I had lost my hope that the problem would have anything to do with that! :)<br>
<br>Thank you,<br><br>Harry<br>Brazil<br><br><div class="gmail_quote">On Mon, Jul 14, 2008 at 11:45 AM, Carlos Fernando Rodríguez Hdz &lt;<a href="mailto:carlos.rodriguez@duxdiligens.com">carlos.rodriguez@duxdiligens.com</a>&gt; wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">










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<p><span style="color: rgb(31, 73, 125);" lang="EN-US">Try to add the
line</span><b><span style="color: rgb(0, 32, 96);" lang="EN-US"> max_allowed_packet=20M </span></b><span style="color: rgb(31, 73, 125);" lang="EN-US">To your MySQL configuration file </span><span style="color: rgb(54, 95, 145);" lang="EN-US">(</span><span style="color: rgb(54, 95, 145);" lang="EN-US">/etc/my.cnf)
or (c:\OTRS\mysql\my.ini)</span><span style="color: rgb(31, 73, 125);" lang="EN-US"></span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US">Like:</span></p>

<p><span style="color: gray;" lang="EN-US">[mysqld]</span></p>

<p><span style="color: gray;" lang="EN-US">datadir=/var/lib/mysql</span></p>

<p><span style="color: gray;" lang="EN-US">socket=/var/lib/mysql/mysql.sock</span></p>

<p><span style="color: gray;" lang="EN-US"># Default to using
old password format for compatibility with mysql 3.x</span></p>

<p><span style="color: gray;" lang="EN-US"># clients (those
using the mysqlclient10 compatibility package).</span></p>

<p><span style="color: gray;" lang="EN-US">old_passwords=1</span></p>

<p><b><span style="color: rgb(0, 32, 96);" lang="EN-US">max_allowed_packet=20M</span></b></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US">&nbsp;</span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US">&nbsp;</span></p>

<p><b><span style="font-size: 10pt; color: rgb(99, 36, 35);">Saludos / Regards,</span></b></p>

<p><b><span style="font-size: 10pt; color: rgb(99, 36, 35);">&nbsp;</span></b></p>

<p><b><span style="font-size: 10pt; color: rgb(99, 36, 35);">Carlos Fernando Rodríguez Hdz.</span></b><span style="color: rgb(99, 36, 35);"></span></p>

<p><span style="color: rgb(31, 73, 125);">&nbsp;</span><span style="color: rgb(31, 73, 125);"></span></p>

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<p><span style="color: rgb(31, 73, 125);">&nbsp;</span></p>

<p><b><span style="font-size: 10pt; color: rgb(31, 73, 125);"><img src="cid:image001.png@01C8E596.57CC6FD0" alt="cid:390290916@08082007-2DFF" width="172" height="49"></span></b></p>

<p><b><span style="font-size: 7.5pt; color: rgb(31, 73, 125);" lang="NL-BE">&nbsp;</span></b></p>

<p><b><span style="font-size: 7.5pt; color: navy;" lang="ES-TRAD"></span></b><b><span style="font-size: 7.5pt; color: rgb(31, 73, 125);" lang="NL-BE">DUX DILIGENS, S.A de C.V.</span></b><span style="color: rgb(31, 73, 125);" lang="NL-BE"></span></p>


<p><span style="font-size: 7.5pt; color: blue;" lang="EN-US">eMail</span><span style="font-size: 7.5pt; color: blue;" lang="EN-US">:</span><span style="font-size: 7.5pt; color: rgb(31, 73, 125);" lang="EN-US"> </span><u><span style="font-size: 10pt; color: blue;" lang="EN-US">carlos.rodriguez@</span></u><u><span style="font-size: 10pt; color: blue;"><a href="mailto:%20carlos.rodriguez@duxdiligens.com" target="_blank"><span style="color: blue;" lang="EN-US">duxdiligens</span></a></span></u><u><span style="font-size: 10pt; color: blue;" lang="EN-US">.com</span></u></p>


<p><a href="http://www.linkedin.com/in/carlosfernando" title="http://www.linkedin.com/in/carlosfernando" target="_blank"><span style="font-size: 10pt; color: black; text-decoration: none;"><img src="cid:image002.gif@01C8E596.57CC6FD0" alt="LinkedIn profile" width="80" border="0" height="15"></span></a><span style="color: rgb(31, 73, 125);"></span></p>


<p><span style="font-size: 10pt; color: blue;"><a href="http://www.duxdiligens.com/" title="blocked::http://www.duxdiligens.com/" target="_blank"><span style="color: blue;" lang="ES">www.duxdiligens.com</span></a></span><span style="color: rgb(31, 73, 125);"></span></p>


<p><span style="color: rgb(31, 73, 125);">&nbsp;</span></p>

<p><span style="font-size: 10pt; color: rgb(31, 73, 125);">&nbsp;</span></p>

<p><i><span style="font-size: 7.5pt; color: blue;">Mexico</span></i><i><span style="font-size: 7.5pt; color: blue;"> </span></i><i><span style="font-size: 7.5pt; color: blue;">City</span></i><i><span style="font-size: 7.5pt; color: blue;">&nbsp; -&nbsp; Guadalajara&nbsp; -&nbsp; Buenos Aires</span></i><i><span style="font-size: 10pt; color: rgb(31, 73, 125);"></span></i></p>


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<p><b><i><span style="font-size: 8pt; color: gray;" lang="ES-TRAD">"La información contenida en este correo es para uso exclusivo de
los destinatarios del mismo. Está prohibido a las personas o entidades que no
sean los destinatarios de este correo, realizar cualquier tipo de modificación,
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notificar al emisor y
eliminarlo."&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></i></b><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="ES-TRAD"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="ES-TRAD"></span></p>

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If you receive this by mistake, please notify the sender and delete it."</span></i></b><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US"></span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US">&nbsp;</span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US">&nbsp;</span></p>

<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">

<p><b><span style="font-size: 10pt;" lang="EN-US">From:</span></b><span style="font-size: 10pt;" lang="EN-US"> <a href="mailto:itsm-bounces@otrs.org" target="_blank">itsm-bounces@otrs.org</a>
[mailto:<a href="mailto:itsm-bounces@otrs.org" target="_blank">itsm-bounces@otrs.org</a>] <b>On Behalf Of </b>Harry Cruz<br>
<b>Sent:</b> Monday, July 14, 2008 9:39 AM<br>
<b>To:</b> <a href="mailto:itsm@otrs.org" target="_blank">itsm@otrs.org</a><br>
<b>Subject:</b> [itsm] Problem with OTRS::ITSM Installation</span></p>

</div><div><div></div><div class="Wj3C7c">

<p>&nbsp;</p>

<div>

<p>Hello, you all!<br>
<br>
I&#39;ve got some problems installing the needed packages to get OTRS::ITSM
running.<br>
<br>
Upon trying to install ITSMTicket package I get:<br>
<br>
[ OTRS::ITSM 1.1.2 ]&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;Admin OTRS
(root@localhost) 11:22:35 - 07/14/2008<br>
<br>
Error: Need File/Package!<br>
Comment: &nbsp;&nbsp;&nbsp; <br>
Bug Report: &nbsp;&nbsp;&nbsp; <br>
Traceback: &nbsp;&nbsp;&nbsp; ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time:
Mon Jul 14 11:22:35 2008<br>
<br>
Message: Module &#39;c:\otrs::Kernel::Language::pt_BR.pm&#39; not found!<br>
<br>
Traceback (3244):<br>
&nbsp;&nbsp; Module: Kernel::Language::new (v1.46) Line: 127<br>
&nbsp;&nbsp; Module: Kernel::Output::HTML::Layout::new (v1.51.2.10) Line: 81<br>
&nbsp;&nbsp; Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 139<br>
&nbsp;&nbsp; Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47<br>
&nbsp;&nbsp; Module: (eval) (v1.81) Line: 203<br>
&nbsp;&nbsp; Module: ModPerl::RegistryCooker::run (v1.81) Line: 203<br>
&nbsp;&nbsp; Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169<br>
&nbsp;&nbsp; Module: ModPerl::Registry::handler (v1.99) Line: 30<br>
<br>
All other dependent modules are already installed:<br>
<br>
GeneralCatalog 1.1.2<br>
LinkObject 1.1.2<br>
ITSMCore 1.1.2<br>
ITSMService 1.1.2<br>
<br>
How could I solve this problem? Is there any known issue? It seems to be a
problem with the language module, but I&#39;ve set everything back to English and
nothing... The file c:\otrs\Kernel\Language\pt_BR.pm is also there.<br>
<br>
I&#39;m getting crazy with this stuff.<br>
<br>
Best regards,<br>
<br>
Harry<br>
Brazil</p>

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<p>&nbsp;</p>

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