Hi Christian

Thank you for the reply.

Indeed I have been meesing around with that file and I have the header but what I don't know how to get is the owners name.

I want to know how to get that data, so I can create the new column with the data.
You see, I have this line in the contenthead  <td class="contentkey">$Text{"Owner"}</td>
Now what I'm missing is the second part <td class="$QData{"CssClass"}">$QData{"Owner","40"}</td>
That line right there, doesn't retrieve anything.

Am I making myself clear?

Thanks and regards
Maria Alejandra Piedra

Date: Thu, 14 May 2009 13:13:43 +0200
From: Christian.Mies@it-novum.com
To: itsm@otrs.org
Subject: Re: [itsm] Overview of Config items

Hi Maria,

have a look at the AgentITSMConfigItem.dtl in your Schema. Here you can add additional Fields for the list.

 

Kind regards,

Christian

 


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Christian Mies
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Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Maria Alejandra Piedra
Gesendet: Mittwoch, 13. Mai 2009 00:47
An: itsm@otrs.org
Betreff: [itsm] Overview of Config items

 

Hello,

 I would like to know if there is a possibility for adding a extra

 column to the overview. Now there are columns for

 - Number

 - Name

 - Status

 - Last Change

 I would like to add the Owner of the config item to the overview.

 Is this possible and if so where can I change that?

Regards

Maria Alejandra Piedra

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