18 Apr
2011
18 Apr
'11
10:30 a.m.
On 18.04.2011, at 12:17, Michiel Beijen wrote:
On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote:
You can easily achieve that by going to Sysconfig => Ticket => Core::Ticket => and set to "Yes" the options Ticket::Type and Ticket::Service
That does not work; it makes the fields show in the UI but does not make it mandatory. For instance, for TicketFreeText fields you CAN set these to mandatory or non-mandatory in the SysConfig though. Currently there's no way to make the Service and SLA fields mandatory other than by modifying the DTL and pm files.
Does it make sense at all to require Service and SLA for every type of ticket? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project