Hi, looking at Henning's response, about features planned in OTSM 1.1 : when this release is supposed to go out ? what are the planned features . We have a lot of questions/ issues regarding the present ITSM data modl , and its crrent "restrictions" as * companies not been able to have sub-companies * contract feature , able to regroup services ( and not linked as present to customer login) . Then contract to be associated to a company * SLA being able to be generic, and as such , associated to a Service , via a Contract ( possibly several SLA for a given Service under a given COntract) * ConfigItem to be associated to a contract / service , with the associated SLA choosen among the possible ones * location being able to be linked to one or more companies( shared locations) * customer users with independant customer ID to be linked to one company with the consequent UI behavior : ex : selecting a company , limits * the contract choice which limits the Service choice which limits the configItem , if any and then the SLA * then limits the possible customer users to be associated a ticket ( from the ones associated to the Contratc / sevrice / ConfigItem) To our understanding, above features are ITIL compliant, ( unless otherwise demonstrated) is thre plans to move in these direction, at least partially. Any feedback will be greatly appreciated , as we have to make a choice to switch or not to OTRS/ITSM Thanks in advance Philippe At 13:55 17/09/2007, Henning Oschwald wrote:
Hi,
On Fri, Sep 14, 2007 at 11:08:44AM +0200, Alexander Scholler wrote:
Robert Kruk schrieb:
i have added all our hardware and computer information (name, model serial# etc) into the config item area. I now want to export the data from the Config Item area for the computer and hardware information into a CSV file. [...] Is this possible?
I heard the CI-export will be available in future releases.
Yes, it will be available in OTRS::ITSM 1.1.
cheers
Henning
-- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
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