On Tue, Nov 10, 2009 at 5:04 PM, Udo Bretz <udo.bretz@otrs.com> wrote:

Hi Amol,

have you tried clicking on the "New" icon at the top of the page in the
ConfigItem view?

Best reagrds,
Udo

Amol Wadkar wrote:
> Hi Michiel,
>
> Thanks for the reply.
>

> I am using 'root@localhost' <mailto:'root@localhost'> as user

> and belongs to *itsm-configitem.*
> I am able to create Config-items but as a class like
> computer,Hardware,Network..etc.
>
> I want to create an item of class computer like Desktop-2583, with its
> attributes as,
> RAM-256, processor-Intel dual core, HDD-130GB...etc
>
> Kindly suggest a way in this regards.
>
> Thanks.
>
> Regards,
> Amol.
>
> On Tue, Nov 10, 2009 at 1:44 PM, Michiel Beijen <mb@otrs.org

> <mailto:mb@otrs.org>> wrote:
>
> Hi Amol,
>
> After you install the Config Management package, there is a new
> group created on your system, called *itsm-configitem*. It seems
> like the account you use is not a member of this group but only of
> the group *admin*.
>
> Please make sure your user account is a member of the group
> *itsm-configitem* or, if you use roles, that he has a role that is a
> member of this group. If so, you'll have an option in the navigation
> bar called 'Config Item' and you can click that, and then 'New', to
> create a new CI.
>
> ((enjoy))
> -
> Michiel Beijen
> R&D
>
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> On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar

> <amol.remedy@gmail.com <mailto:amol.remedy@gmail.com>> wrote:
>
> Hi Team,
>
> I am working on OTRS ITSM 2.4 and I stuck with an issue.
> I can create CI class but not its instance or its item.
>
> Can anyone helpout us in this regards.
>
> Thanks and Regards,
> Amol
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--

Udo Bretz
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