Hello Paul
There are two settings in sysconfig for that: in one you define the ticket types that can trigger a change. By default it only allows RfC type. In the other (look for the word registration) you define what form to publish for that: create a change or create a change from template.
Is it possible to use a template from the create change link in a ticket, or set the default change request to use a certain template. I can only seem to create from template if it is a new change and not from inside (thewrefore linked) to a ticket.
thansk
paul
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