11 Nov
2008
11 Nov
'08
11:28 a.m.
I use external-email article when I need to notify customer by email. I use external note for cases when I'm obliged to provide information to customer, but I don't require immediate customer's attention.
Regards, Anton.
2008/11/10 Joshua McDowell jmcdowell@issisolutions.com
Hello all,
Just curious if anyone has ever gotten " Customer notification " for external notes to work?
Thanks,
Joshua McDowell
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/