It migth be obvious, but I have to ask, is you Workorder really asigned to
an agent?
Also, I think what your are missing is the correct reference, according to
that list of Atributes, the correct one is "WorkOrderAgent*ID*" and I see
you are using "WorkOrderAgent". Are you looking for the Agent Name instead
of the ID?
If so I would try something like Hello
Hi, thanks for the update, I have been there already. This is why I do not understand why ****
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Hello
**** ** **
Returns:****
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Hello – ****
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It would not be the first time that I make a stupid mistake, but I really cannot find it….****
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Regards****
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** **
** **
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*[image: Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com]*****
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Neos Ventures GmbH Landsbergerstrasse 155 80687 München****
Telephone: +49 (0) 89 2000 43424 Fax: +49 (0) 89 2000 43410 Mobile: +49 (0) 172 459 31 29****
Email: guenther.wagner@neosventures.com****
****
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*From:* itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] *On Behalf Of *Alvaro Cordero *Sent:* Mittwoch, 23. Mai 2012 16:25 *To:* OTRS::ITSM User questions and discussions *Subject:* Re: [itsm] ITSM Notifications tags****
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Hello Gunter, there is an entire seccion of Change Notifications that you can review. I believe what is available is whats there.****
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There is a FAQ in otrs with the information you need.****
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This is the link****
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http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&CategoryID=14&ItemID=376http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&CategoryID=14&ItemID... ****
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Best Regards ****
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Alvaro****
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On Wed, May 23, 2012 at 12:09 AM, Guenther Wagner < guenther.wagner@neosventures.com> wrote:****
****
Hello, ****
****
Could anybody tell me if there is an overview of all tags that can be used for notifications for changes and workorders?****
****
I found something for tickets, but am not able to find the tags for workorders.****
****
& for example did not work.**** ****
Any help would be appreciated.****
Regards Guenther****
*[image: Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com]*****
****
Neos Ventures GmbH Landsbergerstrasse 155 80687 München****
Telephone: +49 (0) 89 2000 43424 Fax: +49 (0) 89 2000 43410 Mobile: +49 (0) 172 459 31 29****
Email: guenther.wagner@neosventures.com****
****
****
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****
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-- ****
___________________________****
Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net****
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
