Hi there<br><br>first off, thx for the reply regarding the CI Categories. <br><br><br>Now, I have a second doubt:<br><br>how can I add new SLA types?? Inside the General Catalog, under ITSM::SLA::Type, I can see Availability, Errors, Other, etc.... but all of them have the same structure with these items:<br>
 - Type<br> - calendar<br> - Escalation First Response<br> - Escalation Update<br> - Escalation Solution<br> - Min time between incidents<br> - Valid<br> - Comments.<br><br><br><br>How can I change this structure and add new items? <br>
<br><br>Thx in advance<br><br><br><br>