Re: [itsm] Calendars

18 Sep 2009

      Thanks Michiel, this is awesome.
I chose to add the XML file and sure enough, the additional calendar (10) appears in the SysConfig.
One question though, theoretically, the number of calendars could go up  to n with both the approaches, so why is there a limit on 99 (calendars)?

Regards,
Sunjay

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Today's Topics:

   1. Re:  Calendars (Michiel Beijen)

----------------------------------------------------------------------

Message: 1
Date: Fri, 18 Sep 2009 11:13:05 +0200
From: Michiel Beijen 
Subject: Re: [itsm] Calendars
To: "OTRS::ITSM User questions and discussions" 
Message-ID:
	<9eda38a40909180213k515e379bwc7eaf74f1b0bacd@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

Hi Sunjay,

There are actually two ways to achieve what you want:

You can manage additional calendars from Config.pm by adding the following
lines:

$Self->{'TimeWorkingHours::Calendar10'} =  {
  'Fri' => [
    '9',
    '10',
  ],
  'Mon' => [
    '9',
    '10',
  ],
  'Sat' => [
    '9',
    '10',
  ],
  'Sun' => [
    '9',
    '10',
  ],
  'Thu' => [
    '9',
    '10',
  ],
  'Tue' => [
    '9',
    '10',
  ],
  'Wed' => [
    '9',
    '10',
  ]
};
$Self->{'TimeVacationDays::Calendar10'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day'
  },
  '4' => {
    '30' => 'Queens Day'
  }
};
$Self->{'TimeZone::Calendar10'} =  '+6';
$Self->{'TimeZone::Calendar10Name'} =  'My Calendar Name';

Repeat for every additional calendar, but change all references from
Calendar10 to Calendar11.

Another way, even nicer, would be to create a new XML file
'AdditionalCalendars.xml' in otrs/Kernel/Config/Files, see attached sample.
You can now manage the calendars via the sysconfig, just as you would with
the calendar 1 to 9...
with the attached sample you only get one additional calendar, calendar10,
but you get the idea I guess...

Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Fri, Sep 18, 2009 at 10:40 AM, Kaul, Sunjay wrote:
...
Hi,
How do I get to configure/use the 99 calendars as mentioned in the ITSM
Admin Manual. So far, I can see and am able to use the default 9 but don?t
have any idea of how to bring up the remaining 90.
Any help is appreciated
Regards,
Sunjay
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