Dear Friends. I setup the email in the administration option. The images shows the chosen parameters. [cid:image001.jpg@01D0B24F.3FB3C190] When I test the setup, the system shows the following message: Backend ERROR: OTRS-CGI-51 Perl: 5.10.1 OS: linux Time: Mon Jun 29 16:25:52 2015 Message: IMAP: Can't connect to mail.fira.gob.mx RemoteAddress: 10.1.5.90 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=MjMrzNdhIDehqu9Bzfy5tQT3ehNy2Wfj; Traceback (10497): Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 143 Module: Kernel::System::MailAccount::IMAP::Fetch Line: 87 Module: Kernel::System::MailAccount::MailAccountFetch Line: 441 Module: Kernel::Modules::AdminMailAccount::Run Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run Line: 989 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Regist Best Regards Luis.
