Also, when you've installed the FAQ module it will also create groups to
give your agents the ability to post articles in the FAQ section.
Go to users <-> groups and make you (and relevant agents) members of the FAQ
groups, log out, log back in again and you'll see the FAQ button on your
menu bar.
Regards,
David
On Tue, Mar 16, 2010 at 6:35 PM, Michiel Beijen
Hi marcello,
It comes as a separate package, called FAQ. Go to Admin > Package Manager and just install it.
Regards,
Mike.
marcelo.mangiacavalli@lanxess.com wrote:
Dear Colleagues,
Does anyone know where is the Kownledge Base /FAQ functionality in OTRS. We have the latest version installed but I cannot find it.
Is it an specific module that have to be implemented?
Thanks
Marcelo Mangiacavalli LANXESS S.A. IT Head Cazadores de Coquimbo 2860, PB, Oficina “A”, (B1605DXP) Munro, Vicente López Buenos Aires - Argentina Phone +54 11 5550 1351 Fax +54 11 5550 1336 E-Mail: Marcelo.mangiacavalli@lanxess.com Web site: http://www.lanxess.com
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