Hi !

One company with 20 “Customer Users” is indeed what I want:

The 20 users should be able to see each others tickets. (via “CompanyTicket” feature).

But I still do not understand how to implement it using the “Customer Company” entity.

Looking at http://doc.otrs.org/2.4/en/html/x1801.html#company-tickets-db I don’t see any mean to use the company tickets feature in a manageable way.

M.