Hallo, OTRS-fans,
i'll start in english so we don't need to
translate, if it gets complicated.
At first i'd like to wish you all and your
families a very happy and healthy new year !!!
I just installed OTRS with the ITSM
extension.
Now i try to import our 400 assets and user
data. This is not so easy because of the database structure that the OTRS-team
has decided. Most important data is stored in a blob together with data record
structure.
My questions:
1. How are you going to maintain this
construction in future? It looks really complicated to me.
In xt-commerce for example it
is really easy to import/export data since it is in clear text in the
database.
2. Is there already a set of access functions to the
ci-record table?
3. When do you plan to release the
import/export functions ?
Can i help?
best regards / Mit freundlichen
Grüßen
Rudy
My platform: OpenSUSE workstation 10.3 under
VMWARE, Apache, PHP5, OTRS 2.2.4, ITSM 1.0.4