Hi, I have proofed this, the database-coding is utf-8, but in otrs the coding was iso-8859-1. I have changed this, but the result is the same. No success ... Thanks ------------------------------------------------------------------------------------------ bbw Akademie für betriebswirtschaftliche Weiterbildung GmbH Rheinpfalzallee 82, 10318 Berlin Amtsgericht Berlin Charlottenburg, HRB 38757 Geschäftsführer: Dipl.-Kaufmann Klaus-Dieter Teufel, Dipl.-Ökonom Dr. sc. Andreas Forner -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von itsm-request@otrs.org Gesendet: Montag, 27. April 2009 08:43 An: itsm@otrs.org Betreff: itsm Digest, Vol 23, Issue 14 Send itsm mailing list submissions to itsm@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request@otrs.org You can reach the person managing the list at itsm-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: config-item-class counter (marco.wehr@bbw-akademie.de) 2. Re: config-item-class counter (Christoph Ohliger) ---------------------------------------------------------------------- Message: 1 Date: Mon, 27 Apr 2009 07:35:42 +0200 From: <marco.wehr@bbw-akademie.de> Subject: Re: [itsm] config-item-class counter To: <itsm@otrs.org> Message-ID: <B99472F40529CF4EA56CDF33F9484B79018B977F@MAIL-SRV01.bbw-akademie.de> Content-Type: text/plain; charset="iso-8859-1" Hi, "I could imagine that it has to do something with the German umlaut (there is indeed no English word for "umlaut") in books (B?cher)?" Thanks for your answer. I have changed all entries in General Catalog and the configitem-class from "B?cher" to "Buecher", but that was it not. Any other ideas? Thanks M.Wehr ------------------------------------------------------------------------------------------ bbw Akademie f?r betriebswirtschaftliche Weiterbildung GmbH Rheinpfalzallee 82, 10318 Berlin Amtsgericht Berlin Charlottenburg, HRB 38757 Gesch?ftsf?hrer: Dipl.-Kaufmann Klaus-Dieter Teufel, Dipl.-?konom Dr. sc. Andreas Forner