On Tue, Nov 17, 2009 at 4:14 PM, Anton Gubar'kov <anton.gubarkov@gmail.com> wrote:

Colleagues,

I'm sorry for putting my question in a so confused way. I could get the result I wanted using http://doc.otrs.org/2.4/en/html/c2166.html example 18-2.

It's nowhere mentioned in the docs that any ticket attribute can be used for matching.
$Self->{TicketAcl}->{'ACL-JJRU-00100-Approval'} = {

# match properties
Properties => {

# current ticket match properties
Ticket => {
Type => ['JJRU::Approval']
}
# return possible options (white list)
Possible => {

# possible ticket options (white list)
Ticket => {
Queue => ['JJRU::MD&D::Regulatory', 'JJRU::MD&D::Accounting', 'JJRU::MD&D::Finance', 'JJRU::MD&D::Planning', 'JJRU::MD&D::Supply Chain'],
State => ['new', 'open', 'Approved', 'Rejected']
},

# possible action options
Action => {
AgentTicketLock => 1,
AgentTicketZoom => 1,
AgentTicketClose => 1,
AgentTicketPending => 0,
AgentTicketNote => 1,
AgentTicketHistory => 1,
AgentTicketPriority => 0,
AgentTicketFreeText => 0,
AgentTicketCompose => 0,
AgentTicketBounce => 0,
AgentTicketPrint => 1,
AgentTicketForward => 0,
AgentTicketMove => 0,
AgentTicketPrint => 1,
did the trick for me.

Regards,
Anton.

2009/11/17 Michiel Beijen <michiel.beijen@otrs.com>

Hi Anton,

I'm afraid currently we not have anything in place for what you want to achieve.
It would for an experienced developer probably not be too hard to do some JavaScript tricks to achieve what you need. What is it you're looking at?

((enjoy))
-
Michiel Beijen
R&D

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On Mon, Nov 16, 2009 at 3:51 PM, Anton Gubar'kov <anton.gubarkov@iits.ru> wrote:

Hello, colleagues,

Is there a (quick) way to change the list of available actions for a ticket based on the ticket type?

Regards,
Anton.

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