Hello This looks like an bug. Please open a new bug in our Bugzilla system. http://bugs.otrs.org Thanks for your message. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Ari Welch Gesendet: Donnerstag, 14. Juni 2007 20:00 An: itsm@otrs.org Betreff: [itsm] Notification tags not working in auto-response Hello, I have just started using OTRS and was trying to set up an auto answer (auto reply) message. The auto-answer works but there are certain variables/tags that won't pass and some that do. <OTRS_CUSTOMER_SUBJECT[18]> and <OTRS_CUSTOMER_EMAIL[16]> both pass successfully. But others such as <OTRS_TICKET_Queue>, <OTRS_TICKET_QueueID>, <OTRS_TICKET_Priority> won't pass. The auto response just returns them as text. Is there some sort of syntax I am missing here? I got variable tags from this page <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=70> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=70 I was also wondering what the <snip> </snip> tags are for. I tried removing them and arranging them and it seemed to have no effect. The <snip> tags are also displayed as text. Any help would be great. Thank you! ARi