Hello, Have you seen your apache logs? Please check this thread http://forums.otrs.org/viewtopic.php?f=81&t=4501 and this bug report http://bugs.otrs.org/show_bug.cgi?id=5338 Leonardo Certuche www.itconsultores.com.co On 20 July 2010 02:59, Audun Einangen <audun@hammerfest.kommune.no> wrote:
Hi.
I am working on setting up an OTRS installation here. Currently, I am doing testing to see if everything works as expected. There are a few quirks that I probably will get around by myself, but there is one I just can’t seem to work out.
Whenever I og to ”Config Item”, and try to create a new one, my browser tries to download an empty file named index.pl. Everything else seems OK, I even have a couple of config items in the database, as they were entered before an upgrade that probably broke this function.
Versions I use, include:
OTRS 2.4.7
ITSM 2.0.3
CiCS 3.1.6
CiCS-ITSM 2.1.6
They were all upgraded yesterday, but I am not entirely sure when this problem started.
Now, I suspect the upgrade to have caused the problem. Since this is not a production environment, I suppose I could reinstall ITSM and other modules, but I am actually more interested in finding the cause or a solution without reinstalling the modules, so I can avoid or fix the problem at a later stage, should it resurface.
Any good ideas?
MVh,
Audun Einangen
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