Hi Udo,

I understand, but does the state not change when it is created? I mean, it changes from *START* (ID 0) to something (with a different ID), doesn't it?

Kind regards

Sven Ehret



Von:        Udo Bretz <udo.bretz@otrs.com>
An:        "OTRS:"@groupware01.local:ITSM User questions and discussions <itsm@otrs.org>
Datum:        21.10.2010 11:04
Betreff:        Re: [itsm] triggering change state changes
Gesendet von:        itsm-bounces@otrs.org

---

Hi Sven,

the conditions are triggered on Events like ChangeUpdate, or ChangeAdd:

If a change changes it state from "something" to "pending approval",
then the condition is checked, and executed.

But hat means that your condition will not be checked because the change
is already in this state, and no ChangeUpdate is executed.

Your condition would work, but only when the change state is set to
"pending approval", then your condition will work and sets it to "approved".

I hope that helps, best regards,
Udo


On 21.10.2010 10:49, sven.ehret@comdok.de wrote:
> Dear List,
>
> if I have a change with state “pending approval” and a condition that
> says: /if change state is pending approval, set the state to approved/:
> shouldn't the change's state change to approved immediately?
>
> Or if I save this as a template, shouldn't the new change open already
> approved?
>
> If not, how is the state change triggered?
>
> Thank you and kind regards
>
> Sven Ehret
>
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: itsm - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/itsm
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

---------------------------------------------------------------------
OTRS mailing list: itsm - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/itsm
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm