Try
increasing the value of MAX_ALLOWED_PACKET to 20M in the mySQL config
file
(/etc/my.cfg)
If
you don’t have the value already in the file, add it under mysqld
seccion
[mysqld]
datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
# Default to using
old password format for compatibility with mysql 3.x
# clients (those
using the mysqlclient10 compatibility package).
old_passwords=1
max_allowed_packet=20M
restart
mysqld service and that should solve your problem
Saludos/Regards,
Carlos
Fernando Rodríguez Hdz.
DUX
DILIGENS, S.A de C.V.
Av.
Arcos 267, Col. Arcos Sur
44130
Guadalajara, Jalisco, Mexico
Mexico
City
- Guadalajara - Buenos Aires
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From:
itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of
Brunier, Mikael
Sent: Thursday, April 03, 2008 6:19
AM
To: itsm@otrs.org
Subject: [itsm] Error with ITSMTicket
install
Hello,
When
I try to add the ITSMTicket-1.0.6 in OTRS 2.2.6 with package manager on a Red
Hat EL4 I get this:
Error: Need
File/Package!
ERROR: OTRS-CGI-10
Perl: 5.8.5 OS: linux Time: Thu Apr 3 13:46:15 2008
Message: Need
File/Package!
Traceback (14870):
Module:
Kernel::Output::HTML::Layout::Error (v1.51.2.8) Line: 1146
Module:
Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.8) Line: 1126
Module:
Kernel::Modules::AdminPackageManager::Run (v1.46.2.3) Line: 1075
Module:
Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module:
/opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
I
have allready installed these following required packages:
GeneralCatalog
1.0.6
LinkObject
1.0.6
ITSMCore 1.0.6
ITSMService
1.0.6
Is there any issue
?
Thanks
Mike