External notes can be seen by the customer at the customer interface. They are displayed in the ticket history. Regards Davide -----Messaggio originale----- Da: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Per conto di Dumont, Alexandre Jean Michel Pierre Inviato: martedì 11 novembre 2008 9.47 A: OTRS::ITSM User questions and discussions Oggetto: Re: [itsm] External note nofication notifier notify.. Hi, AFAIK of OTRS, customers never get notified of Notes (neither internal, nor external). With notes, you notify the other "agent" users. Additionaly, if the note is internal, the customer won't even be able to see it (through the web interface) whereas if the note were external, he would be. Regards, Alex -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Joshua McDowell Sent: lunes, 10 de noviembre de 2008 20:45 To: OTRS::ITSM User questions and discussions Subject: [itsm] External note nofication notifier notify.. Hello all, Just curious if anyone has ever gotten " Customer notification " for external notes to work? Thanks, Joshua McDowell _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.175 / Virus Database: 270.9.0/1779 - Release Date: 10/11/2008 7.53