On Mon, Apr 18, 2011 at 1:00 PM,
<itsm-request@otrs.org> wrote:
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Today's Topics:
1. Re: SLA and Service Mandatory (Yuri Calueto) (Michiel Beijen)
2. Re: SLA and Service Mandatory (Yuri Calueto) (Nils Leideck)
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Message: 1
Date: Mon, 18 Apr 2011 12:17:52 +0200
From: Michiel Beijen <michiel.beijen@otrs.com>
Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto)
To: itsm@otrs.org
Message-ID: <1303121878.2244.2.camel@rainbows.local>
Content-Type: text/plain; charset="UTF-8"
Jorge,
On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote:
> You can easily achieve that by going to Sysconfig => Ticket =>
> Core::Ticket => and set to "Yes" the options Ticket::Type and
> Ticket::Service
That does not work; it makes the fields show in the UI but does not make
it mandatory. For instance, for TicketFreeText fields you CAN set these
to mandatory or non-mandatory in the SysConfig though. Currently there's
no way to make the Service and SLA fields mandatory other than by
modifying the DTL and pm files.
--
Mike
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Message: 2
Date: Mon, 18 Apr 2011 12:30:36 +0200
From: Nils Leideck <nils.leideck@leidex.net>
Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto)
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID: <B6FE6901-0ABF-466A-AAD3-B7365D1FE021@leidex.net>
Content-Type: text/plain; charset=us-ascii
On 18.04.2011, at 12:17, Michiel Beijen wrote:
> On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote:
>> You can easily achieve that by going to Sysconfig => Ticket =>
>> Core::Ticket => and set to "Yes" the options Ticket::Type and
>> Ticket::Service
>
> That does not work; it makes the fields show in the UI but does not make
> it mandatory. For instance, for TicketFreeText fields you CAN set these
> to mandatory or non-mandatory in the SysConfig though. Currently there's
> no way to make the Service and SLA fields mandatory other than by
> modifying the DTL and pm files.
Does it make sense at all to require Service and SLA for every type of ticket?
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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