[itsm] Decision link

Hi all, I am a beginner user of itsm. Do any one of you have any idea that we can only make the IT manger have access to the decision link even though the operators are the one that create the ticket? Please do advise thanks. Best Regards lizaro Importing contacts has never been easier..Bring your friends over to Yahoo! Mail today! http://www.trueswitch.com/yahoo-sg