Hi That’s correct!! OTRS::ITSM 1.1 works with OTRS 2.2 only! You must use the OTRS::ITSM 1.2 packages with OTRS 2.3. Mit freundlichen Grüßen Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Guyard Marc NIS Gesendet: Mittwoch, 13. August 2008 08:26 An: itsm@otrs.org Betreff: [itsm] Otrs 2.3.1 and ITSM modules Hi, I’ve test the new otrs 2.3.1 but i’ve a problem when i use ticketZoom : Can't locate object method "AllLinkedObjects" via package "Kernel::System::LinkObject" at ../..//Kernel/Modules/AgentTicketZoom.pm line 477. I’ve check the file AgentTicketZoom.pm. This file was modified by ITSMTicket and use a function call AllLinkedObjects who don’t exist in 2.3.1. I think ITSM 1.1.2 is not compatible with 2.3.1. Can someone confirm me that ? Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 mailto:m.guyard@orange-ftgroup.com m.guyard@orange-ftgroup.com Network Integration Services, 9 parc ariane – bâtiment gaïa – 78284 guyancourt cedex http://www.orange-business.com/ www.orange-business.com
