Hi; We have installed the OTRS 2.2.2 with ITSM 1.0.2 at Oracle10g. I have created a Config Item and when I click on this Config Item to list or edit his parameters e receive the following erro: Can't use an undefined value as an ARRAY reference at ../..//Kernel/System/XML.pm line 272. Could you help me? I wait for a reply. Gustavo Dias Silveira Infra-estrutura gustavo@immediate.com.br Oracle DBA Certified Professional +55 51 8403.1196 Gustavo Dias Silveira Infra-estrutura gustavo@immediate.com.br Oracle DBA Certified Professional (OCP) ITIL (IT Infrastructure Library) Foundation Certified +55 51 8403.1196 Immediate Consultoria e Sistemas Rua Washington Luiz, 820 cj 902 Porto Alegre - RS - 90010-460 Fone/Fax: +55 51 3212.8444 HYPERLINK "http://www.immediate.com.br"http://www.immediate.com.br No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.13.27/1020 - Release Date: 9/20/2007 12:07 PM