Hi Abelard
I did not understand your concern, perhaps because I don't have an yahoo
address and don't know the difference between yahoo email and "normal"
email addresses.
Communication are sent to the email address configured as email address
on the customer users properties page. Thats all.
Perhaps someone else who has more expirience with yahoo (or google, msn)
can give you more details about it's working with OTRS.
kind regards,
Bruno
-----Original Message-----
From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of
boonyam lim
Sent: Thursday, August 06, 2009 11:41 AM
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] SMS and Email
Sorry, let me clarify further
i know the notification can be sent to own mail server or client's email
address. If i key in yahoo email address at the user properties page,
does OTRS is able to send the notification to that yahoo email address
as well ?
Abelard
--- On Thu, 8/6/09, Klaus Bruno wrote:
From: Klaus Bruno
Subject: Re: [itsm] SMS and Email
To: "OTRS::ITSM User questions and discussions"
Date: Thursday, August 6, 2009, 3:19 PM
Hi alone
It is (at least for me) more kindly if you sign your message at
least
with your name...
OTRS does not include SMS gateway. But there are many solutions
around
for that and OTRS is open enough to integrate them.
What do you mean exactly with "able to send email to yahoo, msm
and
google"? What is special with these email clients? You can send
email to
any domain using smtp and either your own mailserver or your
provider.
OTRS uses email capabilities of the system it is installed. If
you can
send email from this host already, OTRS can send emails too.
kind regards,
Bruno
-----Original Message-----
From: itsm-bounces@otrs.org
http://us.mc431.mail.yahoo.com/mc/compose?to=itsm-bounces@otrs.org
[mailto:itsm-bounces@otrs.org
http://us.mc431.mail.yahoo.com/mc/compose?to=itsm-bounces@otrs.org ]
On Behalf Of
boonyam lim
Sent: Wednesday, August 05, 2009 5:28 PM
To: itsm@otrs.org
http://us.mc431.mail.yahoo.com/mc/compose?to=itsm@otrs.org
Subject: [itsm] SMS and Email
Hi all
1. Does OTRS able to notifify the email ticket via SMS
2. Does OTRS able to send email notification to yahoo mail, msn
mail and
google mail ?
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