I'm also using ITSM-CIAttributeCollection with OTRS ITSM 3.0.1 and it is working fine, I'm able to attach any type of file. Do you have problems only with jpeg images? -----Original Message----- From: Rangel Perez Sardinha <rangel@ezvoice.com.br> Reply-to: "OTRS::ITSM User questions and discussions" <itsm@otrs.org> To: itsm@otrs.org Subject: [itsm] Attachments in CIs Date: Tue, 12 Apr 2011 16:59:08 -0300 May i attach a file direct to a CI? I had tried to use ITSM CI Attribute Collection, but when i use type File Attach in ConfigurationItem and edit a CI i attaching a JPG i can't edit it anymore and have no access to CI anymore. Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445 --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm