The Type field is not reloaded by the ajax request. If you add that in the javascript it will work. it is not going to be really pretty though, because the Type field is above the customer user field in some masks.

On Oct 6, 2011 6:08 PM, "DANIEL D&#39;AGOSTINO" <ddagosti@hotmail.com> wrote:
>
> Hi, we are migrating to 3.0.10 and we are trying to filter ticket types depending on the users permission on particular groups.
> For example we hae the groups A, B y C, and the ticket types a, b y c.
> We want when the users are in the phone creation form, if the user belongs to the group A, only can choose the ticket type a or b, not c.
> And if the user blongs to the group C only can choose the ticket types b and c, not a.
>
> I couldn't find any way via ACL.
> Is it posiblle? any suggestions?
>
> Thanks.
> Daniel.
>
>