24 Jul
2013
24 Jul
'13
11:35 a.m.
Hi,
In OTRS Change State Machine Diagram we have state retracted. My question is it possible to go back from retracted state to its previous state , for example if requested state to retracted state then next time the system should show possibility from retracted state to requested state similary from approved to retracted and backward to retracted to approved state The system should show only that state from where it was retracted.
thanks