Re: [itsm] Calendars

18 Sep 2009


      Well, would you need more? ;-)

The reason is that OTRS has to look for how many calendars there are and
then parse them all. If you would look at the Perl code, you'd see it would
not be that hard to store even more calendars, but you'd need to change a
few things around.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Fri, Sep 18, 2009 at 12:22 PM, Kaul, Sunjay wrote:
...
Thanks Michiel, this is awesome.
I chose to add the XML file and sure enough, the additional calendar (10)
appears in the SysConfig.
One question though, theoretically, the number of calendars could go up  to
n with both the approaches, so why is there a limit on 99 (calendars)?
Regards,
Sunjay
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Today's Topics:
1. Re:  Calendars (Michiel Beijen)
----------------------------------------------------------------------
Message: 1
Date: Fri, 18 Sep 2009 11:13:05 +0200
From: Michiel Beijen 
Subject: Re: [itsm] Calendars
To: "OTRS::ITSM User questions and discussions" 
Message-ID:
       <9eda38a40909180213k515e379bwc7eaf74f1b0bacd@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi Sunjay,
There are actually two ways to achieve what you want:
You can manage additional calendars from Config.pm by adding the following
lines:
$Self->{'TimeWorkingHours::Calendar10'} =  {
 'Fri' => [
   '9',
   '10',
 ],
 'Mon' => [
   '9',
   '10',
 ],
 'Sat' => [
   '9',
   '10',
 ],
 'Sun' => [
   '9',
   '10',
 ],
 'Thu' => [
   '9',
   '10',
 ],
 'Tue' => [
   '9',
   '10',
 ],
 'Wed' => [
   '9',
   '10',
 ]
};
$Self->{'TimeVacationDays::Calendar10'} =  {
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day'
 },
 '4' => {
   '30' => 'Queens Day'
 }
};
$Self->{'TimeZone::Calendar10'} =  '+6';
$Self->{'TimeZone::Calendar10Name'} =  'My Calendar Name';
Repeat for every additional calendar, but change all references from
Calendar10 to Calendar11.
Another way, even nicer, would be to create a new XML file
'AdditionalCalendars.xml' in otrs/Kernel/Config/Files, see attached sample.
You can now manage the calendars via the sysconfig, just as you would with
the calendar 1 to 9...
with the attached sample you only get one additional calendar, calendar10,
but you get the idea I guess...
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Fri, Sep 18, 2009 at 10:40 AM, Kaul, Sunjay 
...
wrote:
...
Hi,
How do I get to configure/use the 99 calendars as mentioned in the ITSM
Admin Manual. So far, I can see and am able to use the default 9 but
don?t
have any idea of how to bring up the remaining 90.
Any help is appreciated
Regards,
Sunjay
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