Ok sorry but probably I don&#39;t understand well. Does your customer users use <a href="http://customer.pl">customer.pl</a> to create and view ticket created by their own ? if yes, they are able to watch at the coworker ticket if they press the &quot;company ticket&quot; on the navbar and go back to &quot;my ticket&quot; with the previuos button.<div>

Isn&#39;t that what you need ?</div><div><br></div><div><br></div><div>MV<br><br><div class="gmail_quote">On Thu, Mar 11, 2010 at 11:45 AM, Cheurfa Madani <span dir="ltr">&lt;<a href="mailto:madani.cheurfa@altran.com">madani.cheurfa@altran.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








<div lang="EN-US" link="blue" vlink="purple">

<div>

<p class="MsoNormal">Hi !</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">One company with 20 “Customer Users” is indeed what
I want:</p>

<p class="MsoNormal">The 20 users should be able to see each others tickets. (via
“CompanyTicket” feature).</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">But I still do not understand how to implement it using the “Customer
Company” entity.</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">Looking at <a href="http://doc.otrs.org/2.4/en/html/x1801.html#company-tickets-db" target="_blank">http://doc.otrs.org/2.4/en/html/x1801.html#company-tickets-db</a>
I don’t see any mean to use the company tickets feature in a manageable
way.</p>

<p class="MsoNormal"> </p><font color="#888888">

<p class="MsoNormal">M.</p>

</font></div>

</div>


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