Hi,

We are running OTRS 3.1.7 and ISM 3.1.4

I could see the screen shot and had another look for the fields but couldn’t see them anywhere.

This is what I see when I go to SysConfig and then look at General Catalogue:

Kind Regards,

Ben

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Alvaro Cordero
Sent: 22 October 2012 15:22
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Adding a new State to Changes

Hello Ben, what version of OTRS and ITSM are you running.

I could send you some screen shots, but not sure if you are going to get them.

In the general catalog list it should be the second option of your list.

If you don't see it, you might be missing something on your installation.

Regards

2012/10/22 Keesing, Ben <Ben.Keesing@miq.com>

Hi,

I can’t seem to find this setting. In the general catalogue all I can see is one option and in there nothing about changes are mentioned.

Kind Regards,

Ben

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Alvaro Cordero
Sent: 18 October 2012 16:17
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Adding a new State to Changes

Hello Ben

You add new states for changes in General Catalog, there is one Class called ITSM::ChangeManagement::ChangeState, the same for workorders. After you add the new change, then you need to set the posible transitions into the ChageStateMachine.

Regards

On Thu, Oct 18, 2012 at 8:42 AM, Keesing, Ben <Ben.Keesing@miq.com> wrote:

Hi,

We are currently running OTRS::ITSM 3.1.4 and are beginning to use the Changes section.

We would like to add a custom state in. When I had a look in the admin section I could see the option to add one for a normal ticket but not for a Change.

Please let me know if there is any more information that is needed.

Kind Regards,

Ben Keesing

IT Support Administrator

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___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
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