Hello
You have to use the OTRS SystemMonitoring Module
You can see i this link --> http://lists.otrs.org/pipermail/announce/2008/000102.html
Work very well , Open and close tickets automagically
2012/12/6 Katynski, Bogdan bogdan.katynski@gigaset.com
Hello everybody
I would like to automatically link a CI from CMDB to a ticket. I receive alerts from Nagios with a hostname in the subject. I would like to link a server with this hostname from the CMDB to this ticket. Is it possible? How can I achieve this? I cannot find such a use case in the documentation.
Pozdrawiam / Kind Regards Bogdan Katynski
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